Telkom a bunch of *******!

In September we app**** for a telkom fiber line in our area, we were told to pay a deposit of R700 odd rand. Due to the infrastructure in the area, we were advised by telkom that they could not provide the service to us, thus we did not pay the deposit or continue with the application. Now 6 months later when applying for something else we are told that i have been put on ITC by Telkom for not paying my fees? I went back onto my bank account and saw that payments were even deducted (with no reference) for Telkom!!! How the heck can i pay for something i dont have as well as be put on ITC?? This needs to be sorted out immediately!!! Telkom callcentre takes forever to answer the phones and then the person on the other side transfers you they cut you off!! who are you training in your callcentres Telkom? What happened to customer service?? How am i supposed to resolve my issues if no one can speak to you?? I need this sorted out ASAP!!