Telkom, a bunch of *******

In Decembe I had a problem with my bank account and my payment for my telkom account did not go through. As soon as I noticed it is called them and asked them to tell them to debit my account the lady I spoke to said that I had to make payment myself as they couldn't debit the account. I paid the account and telkom also debited the account on the same day. I called again to ask why the account was debited as the lady I spoke to said that I had to pay it myself. I was told that the payments take two weeks to clear and I needed to call in the middle of December and check with the accounts dept. Come the 15th and I called them again and they confirmed that my account was paid twice. I acknowledged that and requested a refund. In the mean time telkom debited my bank account 6 times dating from the 9th of December to the 3rd of January, incurring unpaid debits of R1100. I went into numerous telkom stores but no one could help me as the billing dept was only call in. I called every second day stating my complaint and was promised a call back from a senior member of staff, not one call. I was told to email my bank statement to show that the account was debited, which I did but still no one has gotten back to me. I cancelled my debit order thinking that if I paid it instead of having them debit my account it would be better. Low and behold the assholes does the same thing. I'm tired of the run around I'm getting with these people. Telkom needs to have a store that can assist with billing issues for their mobile phones. Worst freaking service ever!!!!