Telkom - a bunch of *****s

So where does one begin and when will it end??

I lost my job last year due to the pandemic. Trying to make ends meet I tried to contact Telkom several times to ask them to cancel my fibre line / and cancel the debit order as I had no idea when or how I was going to make ends meet. I was told that I needed to settle my outstanding balance before they could cancel anything.

They kept debiting my account even though I had no more funds available, leading to me having to pay bank fees for returned debit orders. I tried going via my bank and they could not assist as I needed to know the exact time and day etc that Telkom would debit me as well as the exact amount that would be debitted before they could cancel a debit/stop order.

I was at my wits end as I did not know what to do anymore. I sold my jewellery to try and pay my account all the while they kept adding to the bill, so it would be impossible for me to settle what I was already owing and meanwhile there was no service as they had obviously cut the lines. So now I'm having to continuously pay for no service and at at same time try o pay off what I was already owing and more?

Each time I called they would give me the same answer. And trying to get some assistance at the Cresta store was of no help either, they would just log a call to get some rude and *********** service person tell me the same thing - "you have to settle what you owe before we can cancel the service"!!

WHAT FRIGGEN SERVICE?? The lines were cut but I was being billed neverthdless!! And I already could not pay the amount that was due in the first place and now they were just adding and adding every single month? Surely they would stop debitting if someone requested or informed them that they could not pay??

In February 2021 I got a call from a debt collection company saying that I was handed over. So I emailed them my story and up to today 1 May 2021, I still have not answer about what Telkom was going to do about my account. The collections company as well has not given me any answer about what to do. Saying they have sent all my information to Telkom to help me sort this mess out.

All I want is that they allow me to pay what was due which should have been done by last year October already. I am offering to settle for December 2020 and January 2021 as I still had service up until then, and that they emove the extra months they have been charging me with no service. I don't want to be reconnected, I just want to settle what I know as being due and cancel the line. Is that so hard for them to understand and assist me with?