Telkom, A Bunch of Clowns!

A few years ago, I changed banks. I notified a customer service rep named Pinki Hadebe at Telkom and provided the new bank details. Pinki confimed receipt and that she would sort it out.

Over the next few months, no debits came off my new account, and my Telkom service stopped working. I called them to sort it out and eventually emailed them to cancel the service, I got over it and changed services.

A short while later, I started getting debt collector phone calls about a phantom Telkom debt that had accrued. The debt collector reps told me that I need to visit my local Telkom store to sort it out. I did that - they told me that they aren't authorised to correct any problems and that I should go to another store. I didn't care to chase up the problem feeling confident that I had done the right thing and that I was not at fault but I did request from the store cleric to view my account details on their system and discovered that ... they were never updated to start with!

What a bunch of clowns!