1 reviews | Active since Jan 2017
Telkom a bad company who cannot fix a problem
<p>I experience pathetic service from Telkom. </p> <p>On 27 October fault 89ATK271016 was logged for a slow internet connection. It was resolved on 14 November.</p> <p>The line was fine for 2 days but on 16 November the internet became slow again and my voice went down, a lot of noise and no ringtone. </p> <p>My service provider, Afrihost, logged another call, 25BTK161116, on 16 Nov which show "still in progress" since then, today is 4 Jan 2017. </p> <p>I used the "Talk to Us" facility on the Telkom site and it was mentioned that the fault is not even assigned to a technician yet but they would give urgent attention to it. Ha Ha, guess that will take another month.</p> <p>After that a Bytes technician visited beginning of December and said a new cable need to be pulled in and left. He managed to get the voice up with a lot of noise on the line. </p> <p>In the meantime I pay rental for ADSL and Voice, more than R700 a month. Telkom get the money but give bad voice and 1.5 mbps internet speed in return while I pay for 10mbps. </p> <p>What can I do, cancel the lot and get 3G from an independant supplier? </p> <p> </p>
Telkom send out a Bytes technician this morning, 5 Jan 2017. He replaced the cable from the telephone pole to the house but it helped nothing and the problem is still there. He said he will escalate to the cabling department to look or replace the main cable but if that will happen is an open question.
Telkom send out a Bytes technician this morning, 5 Jan 2017. He replaced the cable from the telephone pole to the house but it helped nothing and the problem is still there. He said he will escalate to the cabling department to look or replace the main cable but if that will happen is an open question.
Telkom attended on Thursday 05 Jan and replaced the cable from the telephone pole to my house. No improvement so I have decided to cancel my ADSL contract and landline contract and to go the wireless way. A loss of app R700 pm for Telkom but if they can't provide service we must work them out.
Telkom attended on Thursday 05 Jan and replaced the cable from the telephone pole to my house. No improvement so I have decided to cancel my ADSL contract and landline contract and to go the wireless way. A loss of app R700 pm for Telkom but if they can't provide service we must work them out.