Telkom a ****

Good Day,

I hope you are well.

My name is Maki. On 2023 April, I visited Telkom in Kolonade, to inquire about my account settlement. I was given a figure, also informed of an amount to pay to immediately close the account. I then paid the entire amount and was advised to call the call centre to cancel the contract, which I did.

The following week I received a call from Telkom giving me prepaid packages, since I had cancelled. Following that, I never bothered checking my account since I was on prepaid, instead i awaited my account depletion and recharged religiously.

This was until Nov 2024, when I was suddenly debited 1800 to my suppose, considering that I had settled the account. I the. Contacted the call centre to ascertain the cause and only then I was informed that my account was never cancelled, an oversight from the Telkom side. A case was logged, to investigate and I would get feedback: ***0.

Unfortunately on the 02nd January I received feedback, told that I had used the benefits I didn’t know I was getting and as such I had to pay. Arguing that i didn’t even know I was getting the benefits, the consultant made me aware that although my contract was cancelled I should have still checked the benefits.

Could you please assist with this issues as I feel the mistake lies with Telkom and not myself. Failing to which will be forced to port this number and just never associate myself with the brand. I believe you guys would be looking an over 10 years client.

On the recent call I spoke to Zwabude, whom I informed that I would be taking the issue up and he informed me to go ahead and I would get the same response