Telkom

1 star is more than you deserve.

I've been struggling to cancel my Telkom services since October 2020. I did the online cancellation and received the SMS confirmation and reference numbers, yet I'm still being billed? I've spoken to numerous agents and they either transfer me or cut the line. It doesn't seem like they interested in helping or sorting out their incompetence. Why am I still being billed for service that hasn't been active for 10 months now? You can't get through on the numbers they give you to call and they don't reply to mails? Even the Telkom chat disconnects during a session. I just got cut for the 3rd time today. It's like Telkom and its services are designed to purposefully **** you over and keep ****ing you. The Telkom staff and the stores might as well be replaced with self service machines, they totally useless and can't help. All they do is tell you to call a number that you can't get through to.

Could someone from Telkom with an IQ higher that a door nail please get back to me and resolve this mess.