Telkom

I have a Telkom account in arrears and cannot get it paid. I have tirelessly tried to contact them via many methods, at this point hours spend on the phone with no conclusion and getting very frustrated. I finally got held of a consultant on the Chat App and she gave me an amount to pay BUT, they cannot help me with the payment as it had been handed over to a debt collector and the bill has become R1000 more expensive. I want to pay with Telkom direct but, it is almost if not completely impossible to do so and have been told good luck as I might have to pay the R1000 xtra anyway. I have been given the run around badly, can anyone please assist. I just want to get this concluded.