TELKOM

opened an account with Telkom in august 2021, for them to tell me that the first debit order will go of in September, which it did. I changed my banking details with them. As instructed from TELKOM I had to do an eft payment which was done just for them to lock my account due to "non payment". it took them 2 weeks to rectify my account, Decembers payment was deducted from Nudebt which they handed me over with no warning no phone call, when I queried this they want to tell me that I still owe Telkom for November, when I asked the question why must I pay double for November they could not answer me, when I request to speak to a manager they put the phone down in my ear, I have been to 2 different branches for assistance and 1 store could help but still I don't have a telephone line, but I must pay. how do you PAY for something that I can not use. I have never been so dissatisfied with Telkom. never mind my credit rating that is going down the drain, it is such a hassel to get hold of anyone at telkom and you must request countless before even getting a call from them. Half the time the consultants are not very eager to help. so why are they in that job and postions if they have no customer service relations