Telkom

Our business has been without internet for more than a week! Telkom does not pick up our ADSL Line and keep on closing the Fault without giving us any feedback. I phoned 10 times a day and kept getting different excuses - they even told me a few times that a technician is in the area and will probably be here within minutes. After more than a week of logging faults and waiting for a technician to come out they told me that ADSL isn't available anymore and we need to switch to fiber. No Manager would take my call! I also spoke to a technician who told me that they do still fix ADSL Lines in the area, but I need to log a fault on the correct line.

They gave me **** reference numbers, told me they logged faults and when I phone to follow up they tell me that there is no fault logged.