SS
Shane S
1 reviews | Active since Feb 2016
04 Feb 2016, 07:26
Telkom 9 month account still not Fixed
I have had an account problem since May 2015 For months now I am being charged for on 10Mb ADSL line R1800 pm although I only have an 4Mb ADSL line I have been phoning and logging calls since May last year but in fane, I have been told numerous time it will be fixed but in fane, I have so many ref number I do not know what to do anymore last one is ref ***1 received 07/01/2016 and yet again my account for Feb 2016 is wrong again what do I have to do to get this fixed.
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Replies (2)
Telkom's replyOfficial
04 Feb 2016, 08:30Hello Edward Shane,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team
Telkom's reply04 Feb 2016, 08:30
Official
Hello Edward Shane,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team
Telkom's replyOfficial
04 Feb 2016, 08:30Hello Edward Shane,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team
Telkom's reply04 Feb 2016, 08:30
Official
Hello Edward Shane,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM196577
Regards
Luleka
Telkom Social Media Team