TELKOM

TELKOM HAVE **** TO US FROM THE LOWEST SECURITY GUARD THROUGH TO THE NON-CONTACTABLE CEO, & THEY ARE *****ING OUR SERVICE. THEY CONTINUALLY FAIL TO RESOLVE THE PROBLEMS, & REFUSE TO ESCALATE FAULTS.. THE 10210 LINE IS NOT USABLE.<br> THE CALL CENTRE HAS NO SERVICE AFTER OFFICE HOURS, AND EVEN REPORTING A PROBLEM INSIDE OFFICE HOURS THEY DO NOTHING. ABOUT IT. WE HAVE HAD 7 LOGGED FAULT REPORTS WITH CRK NUMBERS IN 7 MONTHS. OTHER REPORTS HAVE BEEN MADE BUT THEY REFUSE TO LOG THESE AS ADDITIONAL PROBLEMS BECAUSE THEY SAY THEY WILL HAVE TO CANCEL THE PREVIOUS REPORT. TELKOM DON'T COMPLY WITH THEIR OWN CODE OF PRACTICE AS IN PAGES 6 & 7 OF THE PHONE BOOK. I.E. VERY FIRST ITEM ON PAGE 6 OF THE PHONE BOOK . \OUR CODE OF PRACTICE PROVIDES ESSENTIAL INFORMATION LETTING YOU KNOW HOW TO CONTACT US". AGAIN -.10210 LINE WORSE THAN USELESS.. <br> CALL CENTRE STAFF POORLY TRAINED"