Telkom 8TA - waiting over 3 weeks for refund

<p>I pre-ordered the Galaxy S8+ on the Telkom website. The order was approved and the amount of R749 was debited from my account on Wednesday 03 May. On Saturday 6 May I went the Centurion Telkom Shop to query the status of my delivery. They said that could not find my order on my profile. Contacting the Online Orders department was unhelpful as their system was offline. I phoned again on Monday 8 May to cancel my order as I was fed up with the lack of communication from Telkom. The call centre agent assured me that my order was cancelled and that they would refund me, but alas, no refund to date! </p>