1 reviews | Active since Jun 2011
Telkom/8Ta Useless and *******!!!
Mid August my phone line and internet connection was wrongly disconnected, I was on an Unlimited contract. I had made payment on the 28 July, when I called the call center to enquirer why my line was suspended I was told due to no payment, when I sent proof of payment even after they said they could see that payment was made I was told I had to wait 72 hours, so I waited, and nothing, after endless call center calls and in-store visits with no success I tweeted the CEO @Amith081 who did not reply just got the call canter to contact me. Eventually at the end of August I got reconnected, but I still had to pay for the full month!! My contract ended that month and I requested to have my number put on prepaid so that I can port to MTN, I have an sms from 8ta saying that my number was turned to prepaid on the 1 Sep, I then ported to MTN. Now I am still receiving invoices for Sep and Oct and getting calls that I must pay!! I'm no longer with 8Ta!! No one seems to want to assist!! I have kept all communications, emails, tweets, sms, If I do not get assistance I will go to all newspapers and Cart Blanche!!!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169008.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169008.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
