TELKOM 8TA ROUTER

Please investigate my account firstly I have so many queries regards to my account.

I don’t get statement that’s 1 only today Phumeza managed to assist regards to that my name was wrong she changed it.

May 1st was debited twice which I did not understand why.

May 3rd called spoke to Thulisile Zwane whom assisted and advised I had some subscription under my name which I knew nothing about, she said I should cancel them I asked how she gave the steps which was done while she was online with me. She advised I should pay R240.00 which I did I asked her while she was on the line that I won't be getting any messages regarding any outstanding amounts she said no, she assured me that after I pay this amount which was R240.00 I won't get messages of outstanding amount.

To my surprise today I get an sms stating I owe R747.00 please listen to recording that I had with Thuli I called from my work phone *** do your investigation before Telkom send us such messages.

If an employee of Telkom advised me as customer to pay what I have paid and never gave more info to the background is not my problem.

My email will be on hello peter if this is not resolved ASAP with the recording I have with your staff member Thulisile Zwane. This is not fair as customer to be treated this way.

Regards Thoko