Telkom 8ta is just bad news for consumers! More like a bad performing government department

A phone was delicrred to me after 8ta upgrade/sales department contacted me. On the very same day the phone was delivered, it had problems. I tried calling them back and i could not get hold of them on the 10213. It's been over 2 weeks since i had the phone. I'm still driving around with a phone that must be returned to telkom. And they'll be the first one to debit my account. This is a bridge of contract. Clearly,telkom is incapable of handling a lot of customers, is this a private business or a government department that cant deliver? Horrible service indeed. I feel cheated by telkom.