Telkom 8ta

I reported at end of November that there is a problem with my internet service. The closed the case when they could not reach me during the holidays (over Christmas). Reported it to call center again on Friday 22 January, the lady said she would report it and they would call me back that afternoon to make an arrangement that they can send out a tech to look at the problem.They never called back.Contacted the call center again on 28 January to follow up, they noticed on the system no case was re-opened and nothing was reported.It is getting ridiculous to pay for a service and in the mean time not have any internet! I run a home business and this is leading to loss of income as my work requires a reliable internet service.Absolutely fed up!