TELKOM - 8TA

Good day, <br> <br> I Logged a case with the call centre on the 11th of February at 12:00pm, the consultant advised me that the turnarount time will be 72 hours in my case means 3days as not specified to me as to be working hours, after several calls daily to the call centre requesting feedback on my case and not receiving, requested several times to speak to a supervisor or manager and not once received a call back from either. on the 17th telkom suspended my account for being in arrears but the if they credited my account as the case is lodged it would not be necassery!!! i phone 2 - 3 times daily the call centre, spoke on the 19th to a supervisor/manager Lucinthea or something like that. The 72 working Hours has been passed and still I havent received any feedback as promised. I call call centre again witch advised me to be waiting another 48 working Hours?? Witch is unacceptable as my account is suspended and infuence me badly because Telkom made a Mistake and cant give feedback or resolve any queries.