tELKOM

Dear telkom,

Shock and disgust with your company is all that I can feel, I truly regret choosing yall as a service provider in this time and age.

Here is why, i hope that the following reader reading this will choose NOT to choose you.

On the 27th of November telkom launches their black Friday specials - you advertise a phone and a contact online that I app**** for, eagerly that same day i get contacted by the sales team at telkom to process my application, I was told that if the contract was successful telkom would deduct the amount out of my account and that my device will be delivered within 7-14 working days. the following Monday after black Friday telkom went ahead and deducted the quite hefty amount out of my account for my new contract and device, so as expected my device should be delivered to me in the course of the week or the week to follow. To my shock the first week I didn't receive any feedback or communication on my order and proceeded to call the sales team to follow up on the order. The gentleman that i spoke to on the 3de of December advised that my order was not yet processed . I waited patiently till the 9th of December and as haven't received any feedback I decided to call again and follow up on my order. The gentleman that I spoke to congratulated me on my new device and said that order was waiting at their head office for collection by the courier company "to me that suggested that in the course of the next few days ill get communication from either telkom or the courier company for the delivery of my device". Today is the 14th December 2020 a full two weeks since telkom took my money out of my account for a service that I app**** for, since I still haven't heard back from telkom I had to call them AGAIN to follow up on my order that is PAID for, Funny enough I get told that my order was canceled on the 7th of December because of the lack of stock of the device. How is it that I need to call a company that I PAY for a service and you can't call me " you had 7 days " to notify me of this ? Me a paying customer needs to call to figure out what the hell is going on?

HAVE YOU NEVER HEARD OF ADVERTISING REGULATORY BOARD?

YOU ADVERTISED A DEVICE UNDER A CONTRACT WHICH I APP**** FOR. I WAS NEVER INFORMED THAT THE CONTRACT WOULD BE CANCELLED IF TELKOM RUNS OUT OF STOCK. THE CONSUMER ACT IS IN PLACE FOR SITUATIONS LIKE THIS AND I WILL OPEN A CASE IMMEDIATELY. THIS BEHAVIOUR IS UNACCEPTABLE, ESPECIALLY FROM A COMPANY SUSTAINED BY CONSUMERS.

KINDLY CONTACT ME AS SOON AS POSSIBLE REGARDING A WAY FORWARD, OTHERWISE I WILL BE MENTIONING YOU BY NAME IN MY SUICIDE NOTE.