Telkom

I bought a new Router from Telkom Shop at Forrest Hill Mall. 2 weeks later the Router stopped working. I went to the Telkom shop on the 14 March 2021 with my Invoice. The router supposed to be under 1 year warranty. The representative was not very helpful , she refused to change the router or give me a loan router. She then asked another representative to check the Router. According to her, there was a problem with the power plug. Which is not under warranty. Told me to buy a new power plug. Anyways the new power plug did not work. Internet was still down. We called telkom 10210 , they sent a technician out. As per the Technician that visited the premises on the 23.03.2021 the Router is faulty as it is not synchronizing. He gave me his number for you to call . the router is faulty.Now its been 4 weeks no internet, yet I have to pay my full amount for services. So My question to the representative at the Telkom shop in Forrest Hill are you a technician , Why did you not even ask your manager to assist or give me a replacement router. I have kids that have to do online assignments. I paid for the router. I am a very unsatisfied customer. Telkom Shop forrest hill. Your service is pathetic. I have to visit your branch again for you to check the router. I want it replaced.