Telkom

I am terribly unhappy with telkom service of late. I was notified that my account was in arrears, to which I then sorted and settled up to date. I was assured no further funds will be taken from my account and to no surprise at all my account has now been debited leaving me in a negative balance. Phoned telkom customer line, which is an absolute joke and was told their is nothing they can do. The account was settled before the debit order went through and they still try take more money! Telkom please do better