Telkom

I was due for a upgrade of my phone and went to the telkom in trade route mall. This is when the first mistake of not making my account a top up happened When I went back to fix it

The consultant made my account a once off payment for mobile device account

Which had my bill for December be more than R4000

When we went to store the manager kept telling us it the matter of putting in one code it will be fixed He told us to reverse the amount Which we did n cost us R40 We than had to pay our amount for contract at game Telkom then debited my account in the middle of January for approx r3000 which left my account with only R200 Then one of the phones were suspended saying we never paid our account

When we yet again went to telkom trade route mall The consultants there walked away told us the manager is in a meeting and started gossiping about like in a African language

We then went to south gate mall We were told telkom didn't realize the money was taken n the phone will be restored

Now for the January account they still never debit us but it now also r500 more then wat we signed on for Yet they suspended our phones again because they never took the money yet

When I phoned the call center and started getting cross about there mistakes she put the phone down

Now we have useless phones coz a consultant couldn't do her job properly

Also today we received a bill for over r2000 Which includes the amount they haven't taken And extra charges for account subscription and once off charges

I would like to know why are we being punished every month for that consultant mistake

What happened to the customer is always right

And how dare we always be treated like the bottom of the shoe when we try to complain

I would like to speak to someone in charge of billing not a useless consultant

And be recompense for all my time spent in lines to sort out the mess