Telkom

Ordered an Unlimited Home Lite 10mbs on September 25th 2019. Received the range extender on 2 October, however, received no router and no installation. Called in and was told the router would be sent in separately in 1-4 days and installation would be done within a week. Been calling Telkom every four days since 2 October, been sending in numerous emails and have even visited the Telkom stores at the Atrium, Musgrave and Westwood Malls and all i keep getting told is that my router will be here within 1-4 days. Whenever i query, i’m also told that i will be charged from the day I am online on a pro rata basis. However I have yesterday received a bill for R943.50 without having any internet yet and with the premium for my package being R643 per month. UNACCEPTABLE SERVICE!