Telkom & 8.Ta Useless Call Centre, useless service

<p>I have been very unfurtunate to be dealing with Telkom and 8.Ta Call Centre, 081 180</p> <p> </p> <p>I have contracts with them. Every month I am paying my account via EFT from Capitec Bank. REason for this, I have tried changing my debit order at the Toti Branch, to no avail, and i have phoned in several times, but the people don't do it. </p> <p> </p> <p>So every month, Telkom still pursue with a debit order on my Nedbank account, (which is closed), and then i will still continue paying my account vir EFT from Capitec, so that I do not have a problem.</p> <p> </p> <p>Well, last week, Telkom decided to cut my lines. And people do not even try to explain to this brainless people that it is their mistake, becuase they are illiterate! And also do not ask to speak to a manager, becuase Surprise, Surprise, THEY DO NOT HAVE A MANAGER ON THEIR FLOOR!!!!</p> <p> </p> <p>So currently my line is cut, because they can see on the system that my debit order has failed (From Nedbank) but the R1280.36 EFT CASH PAYMENT from CAPITEC, they don't pick up! Which is so hillarious because I have been paying my account the same way now for the last six months.</p> <p> </p> <p>Emails below to 2 of the call centr agents I tried to speak to! Proof of payment attachded, which they now seem to have misplaced in their bank account!</p> <p> </p> <p>Majka Stead ********** />8:39 AM (19 minutes ago)</p> <p>to Letoya <br />Hi Letoya</p> <p>My phones is still down.</p> <p>I am reversing the payment I made from Capitec Bank, into your account with immediate effect.</p> <p>Then this line can stay off. I am proceeding with legal action for loss of income.</p> <p>I have begged, I have phoned several times, I HAVE PAID MY ACCOUNT CORECTLY! But still, after being a loyal customer of Telkom for 16 years, I am being treated this way.</p> <p> </p> <p> </p> <p> </p> <p>---------- Forwarded message ----------<br />From: Majka Stead ********** />Date: Thu, Aug 18, 2016 at 1:58 PM<br />Subject: Fwd: Telkom Proof of Payment ********** 242<br />To: ********** <p>My phone is still off. Nothing has been rectified from your side.<br /> <br />Please have a look at the reversal of the R1280.00 It is from Nedbank. I have numerously phoned in and asked for my debit order to be changed.<br /> <br />It must be with Capitec Bank. I am paying you directly via EFT from Capitec bank. There is no arrears on this account. But still you collect money via debit order from a Nedbank account that has been closed months ago.<br /> <br />I need this sorted out asap!!! I am going to sue you for loss of income now for 3 days because i am using this phone as business lines.<br /> <br />I need a superior/manager to phone me immediately. ********** and ********** must be fixed today!!!!!!<br /> </p>