Telkom - 8 months and counting ADSL Problem 832CRK060117 - call closure not authorised

<p>We have been struggling for 8 months and counting with Telkom to get our ADSL Connection to only speed it can run at 10Mbps. Each time we log a call and the technician will wait a few days and close the call then we have to start the process again. I have logged over 15 calls over the past months and we are no closer to resolving the issue. They make a "fix" and an hour or day later we are right back where we were. I can never speak to a senior person person and everytime we given the same B_hit excuse about them excalating it. IT NEVER HAPPENS!!! We request a supervisor to call us but that does not happend either. </p>