Telkom

My account gets debited for an outstanding amount, i call customer care, and clarify that they are aware if it and i don't want issues when my normal debit is done.

Fast forward i get double debited and the payment does not go through and i pay bank charges for this. I contact customer care and get told i must email proof. I do this and verba return mail telling me i am lying.

I pay the amount that was supposed to be deducted including next months bill.

I check my account yesterday and shows i owe money, i phone customer care and they tell me i owe nothing.

Today i get messages saying i have been handed over, try to get hold of telkom and all i get is ai generated garbage with no option to speak to an actual person.

Nobody knows what is happening at Telkom as no 2:departments say the same thing,and the quality of staff is also suspect, there have been 1 or 2 agents who actually know what is going on.