Telkom

Good day last year on the 20th of August 2020. I went to Telkom to cancel my account. I was assisted by Clive Dladla that my account has been cancel. I destroyed the Sim card which was for R99 data. The consultant told me that my contact had been canceled. He stated that I would receive a call from there call centre or sms advising me of this. I canceled the contract in Durban city view telkom. I saw the contract reflecting on my credit score, a couple of days ago. I went there and was told I did not cancel the contract. I must call there call centre. I didnt get satisfactory assistance from the staff. I was told I need to pay R870. At the time I canceled the contract I was not owing anything. I feel that Telkom is ******** me and I am angered by this. Why would such a huge company try to get money from someone who canceled the contract. When I went to city view Telkom in Durban they did not want to give me a reference number for canceling the contract. Last year the consultant told me that the contract was canceled. How can I pay R870 for data that I did not use. Can I please get assistance in Telkom rectifying this. It was an error on there side. If they check on the system they will see that I did not use the data. Please help Telkom needs to sort this out.