Telkom 72 working hours

Item: Telkom
Rating: 1
Author: Khayalethu N

Telkom Service must change for the better. I have a prepaid Telkom sim card and I took a contract and requested that my Telkom prepaid number be ported so that I can use it on my Contract. I was told it will take 72 WORKING HOURS for my case to be allocated to someone who will then assist me. Why wait 9 working days to assist a customer?

The case is closed but the issue is not resolved. Interesting!!1

Helpful (0)

Replies (3)

Telkom's replyOfficial

03 Oct 2018, 13:56

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply03 Oct 2018, 13:56

Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Khayalethu N's updateReviewer Update

12 Oct 2018, 09:34

This issue has not been resolved and my number has not changed. This case is still closed and I have not been contacted REFERENCE ********** 0

Khayalethu N's update12 Oct 2018, 09:34

Reviewer Update

This issue has not been resolved and my number has not changed. This case is still closed and I have not been contacted REFERENCE ********** 0

Khayalethu N's updateReviewer Update

29 Oct 2018, 10:56

I had to do call forwarding from my prepaid number ( ********** 982) to my contract number ( ********** 609) and this is not what I want. I want to change my contract number to ********** 982. Ref no: ********** 0

Khayalethu N's update29 Oct 2018, 10:56

Reviewer Update