Telkom

I was recently ****** of my belongings (bag, cellphones, ID and Driver's licence). I haven't been able to do another ID as yet, fortunately I still have my original passport and an affidavit Hoped to do a sim swap (Prepaid) on Sun (15 Mar 2020)at Jabulani Mall but was told by the customer service agent that an ID or temp ID is required in my case. Isn't a passport good enough proof of ID?! Instead she told me to'go to Telkom Direct (Maponya Mall) I am disappointed