telkom

Good Day

I had taken up a month to month sim only deal for data package for R199 month on the 29 march 2021, was told if I need to upgrade or downgrade I can do so free of charge after 3 months, however due to financial constraints I decided to cancel the contract WITHIN the 7 day cooling off period, I was unable to go in store so as per call Telkom client services 081180 I was told to submit a cancellation request on the Telkom website which I did , ref ***7 number to be cancelled *** , the consultant that responded to my request told me I would be charged a penalty fee of r800+ which I will not accept as the request was submitted within the 7 day cooling off period and it a month to month, not a 24 month contract. it is a sim only deal and no device applies,