TELKOM!!!!

Telkom tried to deduct on the 20th Dec 2024 for my contract, debit failed and my bank charge exorbitant fees for failed debits. I did not agree to this. TELKOM! JUST BECAUSE YOU PAY YOUR SALARIES 2O DEC DOES NOT MEAN ALL EMPLOYERS DO!!!! Just a few months prior I changed my debit order date from 25th to 30/31st of the month. Call centre agent said that I received an SMS from Telkom whereby I was informed of this, and I had an option to disagree. I do not recall receiving said SMS. Nonetheless, on 25th Dec I got an SMS stating that I had to do an EFT payment in order to have service. I paid via EFT on 30 Dec. On 31st Dec I got debited. I contacted Telkom the 1st week of January for a reimbur*****t, I got a case number and a few days later an SMS saying case was resolved. Nobody contacted me with a resolution. Again logged a request for them to call me (trying to get hold of them is utterly useless, just get machines on other end). Was told that my account was in credit and I won't be debited end Jan. Hang on, I want my money back, Jan debit will go off when it needs to but right now I want my money. Ok, will get my supervisor Charles to call you. Charles never called. 2nd week again logged request for them to call me, another case logged. I see they tried to contact me today but I guess I won't be hearing from them again. They only try to contact you once. Customer service is pathetic. Call centre staff are useless. ********* behaviour. I do not trust Telkom at all. Can't wait for my contract to end.