Telkom

I app**** for a mobile device through the Telkom sales team. The sakes rep then offered to add a 10GB sim card for an extra R59 and I accepted. About 10min later, I received a text saying my application was declined and I was ok with. 3 days later, I receive a text message saying a courier company would be delivering a device to me from Telkom. When the delivery arrived, it was a sim card only. I called Telkom immediately and told them that I did not apply for a sim card. The consultant went on to explain that my mobile device application was declined yet they approved me for a sim only deal for R59P/M. I told her that I did not apply for a sim only deal and that I wanted this cancelled. She then told me that a consultant would be calling me back in a few hours to confirm this. This was on November 30th. I am still waiting for the call 7 days later. So today I go onto my emails, and I have an invoice of R159 from Telkom for he same sim card that was supposedly R59P/M of which I declined. They have no representatives available to attend to my query yet it is so convenient that they are ready to debit my account. What on earth is going on here? The Telkom customer experience is always the worst and should they debit my account, I will only have to escalate this further.