Telkom

I made payment to Telkom via their website. Days later the payment has not reflected on their side. I am getting different balances when I call in, on the website and through notices on demands, they all give me different balances. I called the customer care center to get assistance in clearing the matter and I have been told to wait up to 7 days. Why should I suffer from Telkom's inconsistencies in allocating payments? Spend 7 days without internet with a paid up account? Is that what customer care and service means?