Telkom

My cellphone was ****** on the 7th of February 2020, thereafter I went to Telkom to lodge a claim, they contacted finrite insurance to process my claim and i submitted the required papers. after receiving an sms confirming that my claim has been approved I paid the excess which they quoted me. after receiving no communication from them after making payment I contacted them myself and they told me that I will receive my phone within 3-5 working days. I waited until day 5 and I called again. this time they tell me that the request was lodged but the delivery company has not even responded to tell me if my phone is available. they told me they will get back to me today (12 March 2020) to advise if I will receive the same phone or a new device. Nobody has contacted me today and I am becoming frustrated with the process and lack of communication from Telkom and Finrite, this process has been going on for too long.