GB
Grant B
1 reviews | Active since Jul 2013
02 Sept 2020, 09:37
Telkom
Had fibre installed on Thursday. Router received on Friday. Called Telkom who said I must wait on sms for pin from Vumatel. Called Telkom Saturday as no pin received and call center agent advised that the object number I received via email is the pin. Said it will take 24 hours to activate. Called Tuesday and they said it can take up to 48 hors. Wednesday 2 Sep and call center agent repeated the object number but a letter was missing and now advised they have to resubmit to activation department. No one even apologizes for the inconvenience.
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Replies (2)GB
Grant B's updateReviewer Update
04 Sept 2020, 09:153 Sep. Followed up with Sales department and they now saying it will be escalated again and it will take 24 to 48 hours. It has been 1 week now and every time I call its the same story.
GB
Grant B's update04 Sept 2020, 09:15
Reviewer Update
3 Sep. Followed up with Sales department and they now saying it will be escalated again and it will take 24 to 48 hours. It has been 1 week now and every time I call its the same story.
GB
Grant B's updateReviewer Update
04 Sept 2020, 10:593 Sep. I called telkom sales again. Nobuslantsha managed to get the issue sorted out while on the line with her! Big thanks to Nobulashantsha. If only telkom had more sales staff like you.
GB
Grant B's update04 Sept 2020, 10:59
Reviewer Update
3 Sep. I called telkom sales again. Nobuslantsha managed to get the issue sorted out while on the line with her! Big thanks to Nobulashantsha. If only telkom had more sales staff like you.