Telkom

I went to Telkom direct store in Eastrand mall to apply for a fibre line they had on special in July.The paperwork was completed with all my correct details on and debit order to go off end August.No money was deductet from my account.When i phone 10210 to check why they had a completely diffrent bank account number on the system but the correct bank.Went back in 21 September to correct my banking details and according to the assistant manager it was a system error but they cant show ne the paperwork that i have singed.I was promised that every thing was ok and was send to pep stores across from Telkom shop to pay the arrear amount as they dont take any money there but when i went back a nother lady was paying with a card.Needles to say the amount that i have paid is not showing on my account and the debit order for end September did not go off.Now the question is why did i have to pay my account at Pep stores and where did my R506.51 go