Telkom

I enquired about Huawei p40 lite on the 26th of June since I was interested in taking it on contract for R329pm, I received a response through my email that an agent will call me, on Saturday of the 27th in the morning a consultant called me and explained everything and he asked for all my details to check if I pre-qualify, after checking everything he said I pre-qualify then he explained that if everything is successful I will be contacted on when I will receive the phone. He explained as well that the 1st payment will be deducted on the 25th of July. After that no one contacted me with regards to the outcome of my application, on the 30th of June R329 was deducted from my account by Telkom and still no communication from anyone. Yesterday I called their help center line to track my parcel, the lady asked for my details including my address and she said that my address doesn't correspond with the one that's captured on their system. Today I went to a branch near me, they told me that my address doesn't correspond with the one on their system and they can't track where the phone is, they took my details. I'm really disappointed cause this is my 1st time applying for a phone online, I didn't want to go in-store because of Covid-19. They filled in a cancelation email and they said I might get a response by Tuesday, I'm really unhappy I was really hoping that my phone is really on the way cause I need a phone urgently.