telkom

I am not happy at all with service from Telkom. REF ***5 I got this refno in May 28, 2018. In May 2016 Telkom phoned to offer a 10mbps fibreline for internet at my residence. we accepted the offer as we only had a standard 2mbps adsl line. It was installed in the same month of May. My kids kept on telling me that the line speed is not better but I did not believe them. They kept on complaining about the line speed until I decided to check with Telkom. That is now in May 2018 when I decided to contact Telkom - that was then exactly 24 mnths after the fibre was installed and I pay the higher amount for the better line - 10mbps. I spoke to a person from Telkom in the tecnical dept and asked him to check my line speed. He told me immediately that it was not 10mbps at all, and told me that the line was installed but never activated, thus I was paying for an upgraded service for 24 mnths which was not activated. He told me I must speak to the billing dept and arrange for a refund because of this.This relates to my Telkom acc no ***, and the lady gave me ref no ***5, and she said this will be resolved within a week. obviously the week became a month, 2 months, 3 months 4 months etc. I phoned every week for 8 months and spke and sent emails to Sicelo Jama, Samantha Naicker, Rene Mandisa, and they told me to wait because they will look into the matter. Till today I have not received any refund or satisfactory solution from Telkom, after they admitted I was paying too much for a service that I didnt have, for 24 mnths!!! That was R619.00 too much p/mnth for 24 mnths. In 2019, Jan, Telkom phoned again to offer 950gig for a little more per month, which I accepted, and they said I will get a new rooter end booster, still waitng for the rooter and booster. End of August 2019 we received a Telkom bill of 4 times higher than normal, I called and got ref no ***7, on the 2nd of Sept. My fear is again that I will wait 7 mnths for a reasonable solution, as I am still waiting for a refund from telkom from May 2018!!! Chris