Telkom

Telkom Billing: July Billing was accidentally reversed. August Billing on the 30/08/2025 went through together with a pro-rated usage of July(issue resolved as per my understanding) , which was half of August and full July R14****X . understandable . I was told the money has not been cleared on Telkom Billing side .now its 10 Days since the billing went off . as a results I cannot use my internet .

I have tired calling all numbers 081180 to zero assistance; a call back option was that in 10 days everything should be back to normal and today is the 10th days. after an engagement with the Billing has been nothing but terrible service . An agent could not address my issue , she started casual and eventually I had to change mt tone to the seriousness of my issue then she was shouting at me , eventually she called her "buddy buddy " team leader ,who came already in support her colleague without giving me a chance to explain my problem . this felt like ganging up on me 2 Service ladies against a desperate client . I am very disappointed with this team leader skill . her name is Miss Portia Simelane, who reports to Vusi Mathebula at Telkom call center Sunninghill. She dismissed me , talking over me while I was trying to explain . that she will drop the call that is after 40 minutes of being online .Eventually I lost my temper at the end , she eventually drop the call . today marks 10 the without internet. clearly nobody cares about how this affects me and my family .I hate it when people are given an opportunity to work and they forget about customers.. I am disgusted of behavior at our expense. at this is total BS .. and this need to reach the level of Customer Service for Telkom. This is nonsense is unacceptable , my have already have spent close to R1K with another service provide since this Telkom line was suspended .. I wish someone can correct this .