Telkom ****

What a horrible experience I had with telkom late last year 2023 I took a mobile data contract through telkom little did I know I was digging my grave. Data which was supposed to last atleast 3 weeks to 4 weeks only lasted me a week even the late night data I was not using. I still paid then later requested for an upgrade coverage was still poor I would go a week without using data and still be charged full amount after closing the account it was confirmed my account was in good standing 0.00 the following month of the 05th Telkom debited my account and continued debiting my account until I moved my money 💵 from that account thinking it's a ****. To my surprise I'm still owing telkom even though I was on the clear I have this escalated with ICASA but it's also not attending to customers queries I assume they are also aware that Telkom is a **** of a network. till to date I owe telkom for life mind you a copy of the contract was never sent to me the manager says I should've requested for a copy when taking the contract it's funny how there's no communication from Telkom with us as clients then we're being guesslighted to say it's our fault. Telkom never takes responsibility for their bad actions I remember there was a month where telkom debited clients accounts twice in a month I called in and they said it was a mistake they apologised but bcoz there was nothing in my account it was unsuccessful they still charge me for an unsuccessful debit order which was not supposed to have happened form the get go soo I'm fed up with Telkom it should just close down it's a ****. I'm now with Mtn but I will pay Telkom forever that's what the team leader said even when I'm not using their services I will still pay then he hung up the phone while I wasn't done talking. BAD customer service, little to no experience managers, little data for big fortunes I've got no words to describe telkom anymore they should just close down.