Telkom

Im so disappointed with Telkom. I purchased a cell phone in 2019 by a consultant who mislead me in so many wrong deeds. I just kept quite and had to deal with what i have already

9 months down the line phone fell by mistake and broke so i was not to sad because i knew i have one free screeb fix. I told my dad can you take me to telkom and i will send my phone in for repairs

The first time i walked in i was rudely addressed and when i was asked to explain myself they were all making me like a stupid. I was told they can't take my phone because they don't no anything about any promotion they new i asked them to please get in touch with my sales person they said his off sick.

They told me i must take my device back home and they will email Huawei to see what the out come and 2weeks from there when Huawei got back to me they advise i must pay 3500 because it was a 6months promotion. I was so disturbed knowing that due to lockdown i was out of a job and hear telkom tells me to pay 3500. I asked them to please speak to the guy and they all took his part i had no support has a customer.

I then went back to telkom spoke to another manager and he heard me out and said it was wrong the way i have been treated. He then told me he will get back to me on Monday and guess what to says my sales person is a responsible person and its going to be a no from us.

I went so depressed. Everyone ill treated me never helped at all and the sales person came out Scot free. To think the same sales person was so nice to me told me this is a lovely phone just to reach his target i never cared i was happy and he said one good thing with this phone is that you get 1 free screen fix

He never mentioned anything about months or year and when signinsigning my device form he just said sign here sign here and started talking about the phone because he was happy he made a sale.

Please hello peter i hope this message finds you so you can give me some advise.