Telkom

Telkom service is really bad and unprofessional My name is Sindiswa Boyi My mobile contact is ***I have a mobile contract with telkom. I missed 1 month's payment for December month. The account in arrears is R2176.12. Telkom handed me over to Nu debt management for an account of December as well as the account of January 2024 which is not due yet. I feel this is very unfair and unprofessional to be handed over for a January account which is not due yet. The due date for January account is on the 31st of January 2023 but the account is handed over. I then paid this outstanding amount of R2176.12 on Thursday directly to Telkom. I've been making follow ups with telkom customer service regarding this service but I still got a bad service. My account is still locked but I've paid. I spoke to nu debt company and they sent me a confirmation to pay R4351.25 on the 25th of January but they attempted to deduct R4351.25 on the 20th of January 2023 and there was no money in my bank account. I am really furious because the amount in arrears is 2176.12 and have paid it.

Kindly help

Regards

Sindi