Telkom

In February 2021, lightning struck the Telkom cable and fried the line to my office and damaged the modem. Numerous phone calls came to null. 1 March 2021 I visited Telkom offices in Potchefstroom an cancelled the contract with immediate effect, completing the necessary documents, id, etc. End of March payment was taken. Visit to Telkom office beginning in April, cancellation was confirmed, received a cancellation reference number and I believed them. End of June 2021 I received a sms from Telkom, stating that I am in arrears, R 2987.07.. I send mails and immediately visited Telkom office again. They could not find the original documents I completed on 1 March and handed them the copies I kept (luckily). and guaranteed that everything will now be in order and I am not in arrears. On 30 June I received sms "Dear customer, we are saddened by your decision to cancel, bla-bla", and I thought that now everything is eventually sorted. Then Friday, 30 July I received a sms from Telkom that I am in arears R 3705.75??? Then on Monday 2 August I received a sms from Telkom stating that I am in arears with R2987.07 ??????????? What happened to the cancellation and I have not used any service of Telkom since 16 February. I am now on my way to take it again with the Telkom branch in Potch, but do not think that anything would come of it, and the legal route would probably be best, before Telkom blacklist me for (my opinion) Telkom incompetence.