Telkom

I claimed for my device 3 months ago from Telkom, well due to lockdown they couldn't deliver I understood. I made a call on the 8th of Mayspoke to Dineo, she promised that my phone will be delivered in 5-7 days, I waited for almost 3 weeks nothing is happening. I called on the 26th spoke to Tsepo he said the device that I'm suppose to recieve is out of stock that why I haven't received it. Nobody bothered to call and advise me of this. Well I accepted that, they gave me an option for a device that I can get I ordered it, I asked if it's going to take another 5-7days they said No it will only be 3-5days. Again nothing happened I had to call again on the 2nd of June I don't rember the name of the agent I spoke to but she said my device is already sent to couriers they gave me a label nunber: ***, to track it but after 48 hours. I haven't received any sms by today from couriers to confirm anything, I've tried tracing for the delivery and it's not found. Ont the 9th of June I called them again spoke to the to Carol who said she doesn't know why I haven't received it because based on thier side. The should be delivered already but she will escalate the matter to her Manager, I requested to speak to her manager she said 'Saletsa' the manager is in the meeting. That call was made at 08:08 in the morning but till today I haven't been called back yet I have them the number I can be contacted on: *** . Firstly these calls are chargeable and I spend more then 10min whenever I'm calling. For 3 months I have been paying for something I don't have, benefits that I haven't used. Right now I want nothing to do with Telkom, they can keep thier device, I want all the money I have paid back for insurance and I'm definetly canceling this contract. Not even once Ive missed payments, it was the first claiming after having this contract for 15months. And this is the service I'm getting as if I wasn't paying for it. Claim Number: ***1.