Telkom

Telkom is a terrible service. I have been cut from Telkom Internet in July and have not been able to use the internet since then. I keep getting invoiced every month and don't use the internet anymore as they cancelled my service. I call to ask why I am getting invoiced every month for a service I do not use and no longer have access to.

I requested to cancel but got told I cannot cancel as my account is owing and I must pay before I can cancel my account.

I called Billing section and got told I cannot reverse the invoices and must make an arrangement of 40% on the amount owing, but yet I will still get invoiced every month.

How is it that I cannot cancel an account that Telkom has cancelled the service to, and how is it that I must still keep paying for a service they clearly know I do not use anymore.

When I signed up for this Month-to-month Internet, nothing was said to me that I will be bound to this account and forced to pay it even though it has been cancelled. There was no clarification given over how this works nor has any "Terms and Conditions" been given to me to read.