Telkom

My commission was paid in late in June 2024 which unfortunately resulted in my Telkom debit order to be declined. Later the same day I received my commission and immediately paid the amount owing through the mobile Telkom app. This month (July 2024) they double charged me and as I made sure that only the monthly amount due is in my account, it obviously did not go through.

I have tried various times to get through to Telkom customer service but the answering service just kept on repeating the same thing over and over again. I finally found another number which I called and asked them to please send me an account number into which I can pay the amount due. They send me my own banking details which of course is wrong. Why does Telkom make it so difficult for us to call them and get the right information? I don't want to pay again through the app as they might say again they have not received it.