Telkom, 5 Week delay and no service

<p>After 5 weeks, telkom still cannot manage to give us an answer as to when the line at the new house will be activated, this after weekly calls ranging anything from 10 to 40 minutes. First they tell us we have to downgrade from 20mbps VDSL to 4mbps line and now, after consistantly nagging for 2 weeks, we get informed that they do mot have service in the new area at all. This after making promose after promise. Please can anyone assist, if not, I do not see why I have to continue paying for a service I am not receiving...</p>