Telkom 4G LTE does not work and no one helps you properly.

We bought a Huawei wifi router that came with 7.5 Gigs once of LTE data. We've sinced used that and added anytime network data and again bought LTE data. I've tried to contact agents on the telkom app that suggested I switch to 4G only and select a Telkom 4G network, which I did. I restarted the device numerous times but it keeps taken the anytime data instead of the LTE data. And when the anytime data is out, it says 'out of bundle' and then we can't use it. There is stil 4 Gigs of LTE data on. We are in coverage area. It picks up 2 x Telkom 4 G networks but still not using it.

They suggested on the app that I email the 4G network team, which I did. And received an oatomated response that their email is full and the message not delivered. I'm at wits end and don't know what to do any more.

I thought in the beginning this was so awesome but now it's useless.