Telkom

I am very upset as mt telephone and my LTE have been disconnected due to no payment phone Telkom on three occasions First occasion i spoke to a agent by the name of Tembeka I proceeded to explain my situation the answer i got was you are in arrears you will have to pay the amount then it will be reconnected I told her the the a Amount was only due on the 5th November 2021 it went all quiet from her side i repeatedly said hello with no answer i the presumed that the phone was Dropped so i put down awhile later i phoned again and got through to Nomvsa i one a gain explained my predicament she was very help full and also agreed with me that it should only be paid on the 5th November she then said i should hold some music came on then the next thing i was asked to rate her service at this stage i was not in a good place I rated the service very bad as I felt that no body was interested to help me i then waited a day and called again on the 26th October 2021 The service agent i spoke to was Simphiwe she was extremely Help full and agreed with me there was a mistake she said that Telkom has not updated my account and that she will escalate it and it will take 5 to 12 hour to come back onit is now more than 36 hours and it is still off there is no means of addressing the problem with Telkom Accounts as the only means of communication with Telkom is through the call center so if a number is needed all i can give is 081180 and that is the call center is this the way to do business if you have a query then you have no way of resolving it as you are told the a supervisor will contact you that just does not happen so no i am a very unhappy client my cell no is *** i hope that some one from Telkom will get back to Clients at some stage with answers.