Telkom

I called telkom on the 31st of July as I've noticed my debit order did not go off as it should on the 25th of July. I asked the lady if they will debit my account as there is funds and she said no I need to do an eft. Fine, I did the eft as I was asked by the lady. When I checked my account that night (31/07, the day of the call) I noticed that even though I did the eft they still debited me. I called Telkom at 9:30 on the 1st August to find out why they debited me when I was asked to and did the eft the lady could not assist me. I explained that I need the funds to be reversed immediately as I have other debit orders going off the account. She said that she will get a manager to call me back at 10am. No one called. I called Telkom at 4pm (01/08) I explained the situation to the lady Tholokuhle Coetzee. She also could not assist. I asked to speak to a manager she said no one is available I need to send an email. Apart from the long waiting time for them to actually answer the calls, the service is pathetic. No managers to attend to queries the entire day? Also why does it sound like a fish market in the background when speaking to these staff members? Telkom, catch a wake up! The service is below 0, poor and pathetic.